What to do if a generation fails, has errors in the mesh, or doesn't match your prompt
If the generation failed
Credits aren't deducted for failed generations. If credits were taken for a generation that didn't complete, contact us (see below) and we'll check it.
If the 3D model has errors
For example, missing parts, holes in the mesh, a floating or broken base, or distorted details. Send us the model's URL. If our team confirms a generation error, we'll add the credits back to your balance.
If the result doesn't match what you asked for
AI results vary, and the same prompt can give different results. Before generating again:
- Refine your prompt with more detail. See How do I write a good prompt?.
- Use negative prompts to remove elements you don't want.
- Adjust the 2D preview until it looks right before you generate the 3D model. Previews cost far fewer credits than 3D models.
How to contact us
Use the Lychee Gen contact form or email contact@mango3d.io and include:
- The URL of each model concerned (copy it from your browser's address bar on the model page)
- A short description of what went wrong
- The email address of your Lychee account