These steps apply whether you're trying to log in to the Lychee website, Lychee Slicer, or Lychee Gen.

  1. Make sure you're using the correct email address (check for typos)
  2. Reset your password at https://account.mango3d.io/auth/forgot-password
  3. Try a different internet browser (for web login)
  4. Check that your firewall or antivirus isn't blocking the connection — if so, add Lychee as a trusted site/program
  5. If you're on a company network, try again from a personal connection or contact your IT department

If none of the above resolves the issue, contact support at https://mango3d.io/contact-us/ with a screenshot of the error you're seeing.